Digital Products — All Sales Final
All products sold on johnproulx.com are digital downloads delivered electronically. Because of the instant-access nature of digital goods, all sales are final and we do not offer refunds or exchanges once a purchase has been completed and the file has been made available for download.
Exceptions — We’re Here to Help
We want every customer to have a great experience. If any of the following apply to your order, please reach out and we’ll make it right:
Corrupted file: If your download is damaged or unreadable, we’ll provide a replacement right away.
Download not working: If you’re unable to access or download your file after purchase, contact us and we’ll resolve it promptly.
Wrong file delivered: If you received a file different from what you ordered, we’ll send you the correct one immediately.
Duplicate purchase: If you accidentally purchased the same item twice, we’ll refund the duplicate charge.
How to Contact Us
If you experience any of the issues above, please email us at john@johnproulx.com with your order number and a brief description of the problem. We typically respond within 1–2 business days.
Need Help?
For any questions related to your purchase, please contact john@johnproulx.com. We appreciate your support and want to make sure you’re happy with your music.